Privacy Policy

1. Introduction

Welcome to The Zen Enterprise LLC DBA Zen Clean (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website zencleanwa.com (the “Site”) and use our services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

a. Personal Information

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.

• Account Information: Username, password, profile information.

• Payment Information: Credit card details, billing address (if applicable).

b. Non-Personal Information

We may collect non-personal information that does not directly identify you, including:

• Usage Data: Information about how you use our Site and services, such as pages visited, time spent, and navigation paths.

• Device Information: IP address, browser type, operating system, device identifiers.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience.

c. SMS Information

If you opt-in to receive SMS communications from us, we may collect:

• Phone Number: To send you SMS communications.

• Message Content: Any information you provide through SMS interactions.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To deliver and maintain our services, process transactions, and manage your account.

• Communication: To respond to your inquiries, send updates, newsletters, marketing materials, and promotional offers via email and SMS.

• Improving Services: To analyze usage patterns and preferences to enhance our services and user experience.

• Security: To protect against fraud, unauthorized access, and other security threats.

• Compliance: To comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing.

• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, and safety.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

• With Your Consent: We may share your information with other third parties if you have given us explicit consent to do so.

Note: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as outlined above.

5. SMS Communications

a. Consent

By providing your phone number and opting in to receive SMS communications from us, you consent to receive automated and non-automated messages related to our services, including promotions, updates, and transactional information.

b. Message Frequency

The frequency of SMS messages varies based on your interactions with our services. You may receive:

• Transactional Messages: Such as appointment confirmations, reminders, and account notifications.

• Promotional Messages: Including special offers, discounts, and updates about our services.

c. Opt-Out

You can opt out of receiving SMS messages at any time by replying with the word “STOP” to any of our SMS communications. Upon opting out, you will no longer receive SMS messages from us, except for non-promotional, transactional messages required to provide the service.

d. Data Usage

We use your phone number solely for the purpose of sending you SMS communications as described above. We do not share your phone number with third parties for marketing purposes.

e. Compliance with TCPA

We adhere to the Telephone Consumer Protection Act (TCPA) regulations regarding SMS communications, ensuring that all messages are sent with your prior express consent and providing clear opt-out instructions.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption: Data is transmitted securely using SSL encryption.

• Access Controls: Access to personal information is restricted to authorized personnel only.

• Regular Monitoring: Our systems are regularly monitored for vulnerabilities and unauthorized access.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights

Under Washington State law and applicable federal laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information, subject to certain exceptions.

• Objection: Object to the processing of your personal information for certain purposes.

• Restriction: Request restriction of processing of your personal information.

• Data Portability: Request transfer of your personal information to another organization.

To exercise these rights, please contact us using the information provided below. We may require additional information to verify your identity before processing your request.

9. Children&aspos;s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be processed and stored in servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site with a new effective date. Your continued use of our Site and services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

• Phone: 888-556-7390

• Mailing Address: The Zen Enterprise LLC DBA Zen Clean, 20136 SE 236th St, Maple Valley, WA 98038